Legal Notices

Stokoe London 653346632

Stokoe Manchester 948147200

Stokoe Partnership Solicitors has professional indemnity insurance as required by the SRA. Details of our compulsory insurance cover can be supplied on request.

Stokoe Partnership Solicitors aim to provide the highest quality legal services to clients. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If he or she is unable to resolve your complaint, please contact the Partner responsible with dealing with complaints via enquiries@stokoepartnership.com or call on 020 8558 8884.   Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. You can raise your concerns with the Solicitors Regulation Authority.

We are committed to providing high quality legal advice and client care. If at any stage in your case you are dissatisfied with the work which is being carried out, you should voice your concerns with the Solicitor who has the care and conduct of your case.

If you are still unhappy or you would prefer to speak to someone else, you should discuss your complaint with Maria Theodoulou, who has ultimate responsibility for dealing with complaints and who will try to resolve your complainant as soon as possible and in any event no later than 8 weeks of you notifying us of your complaint.

If you are not satisfied with the way we have handled your complaint, you can ask the Legal Ombudsman to consider your complaint. You must raise your complaint with the Ombudsman within six months of the date of our final response to your complaint and no later than:

• one year from the date of the act or omission being complained about; or
• one year from the date when you should have realised that there was cause for complaint

The Legal Ombudsman will only consider complaints made to them outside this timeframe where they determine it to be fair and reasonable to do so.

You can contact the Legal Ombudsman at Edward House, Quay Place, Birmingham, B1 2RA, through their website https://www.legalombudsman.org.uk/ or call them on 0300 555 0333.

Alternative complaints bodies such as ProMediate and Small Claims Mediation exist which are competent to deal with complaints about legal services, however we do not participate in any of these schemes.