Legal Notices

 

 

Regulation

Stokoe Partnership Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA) of England and Wales whose rules can be accessed at www.sra.org.uk/rules. The firm’s SRA registration number is

Stokoe East London (Lead Office) 75465

Stokoe Central London 543529

Stokoe Manchester 461619

 

 

 

VAT registered number:

Stokoe London 653346632

Stokoe Manchester 948147200

 

 

 

Insurance

Stokoe Partnership Solicitors has professional indemnity insurance as required by the SRA. Details of our compulsory insurance cover can be supplied on request.

 

 

 

Complaints

Stokoe Partnership Solicitors aim to provide the highest quality legal services to clients. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If he or she is unable to resolve your complaint, please contact the Partner responsible with dealing with complaints via enquiries@stokoepartnership.com or call on 020 8558 8884.   Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. You can raise your concerns with the Solicitors Regulation Authority.

 

 

 

 

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

And

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

 

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ