Legal Notices

Stokoe London 653346632

Stokoe Manchester 948147200

Stokoe Partnership Solicitors has professional indemnity insurance as required by the SRA. Details of our compulsory insurance cover can be supplied on request.

We take pride in providing you with the highest quality legal service. We are sorry that you feel it necessary to raise a complaint about the service we provided.  Our policy is to deal with all complaints promptly, fairly, openly and effectively in compliance with our regulatory obligations

Your opinion of us matters.

This document sets out the procedure we will follow in order to handle your complaint.

Maria Theodoulou  – Partner and COLP has the ultimate responsibility for the handling of your complaint. She will be assisted by Jarret Brown and Amjid Jabbar

The Process.

1. In the first instance, please discuss your concerns with the solicitor and the dealing with your matter in an attempt to resolve the issue.
2. If the issue cannot be resolved by your speaking to the fee earners concerned then the next step would be to make a formal written complaint.  You need to provide full details of the issue(s) you have  to Maria Theodoulou, in writing to ( MTheodoulou@stokoepartnership.com ).  And copying in

• Amjid Jabbar ( AJabbar@stokoepartnership.com ) and
• Jarret Brown ( JBrown@stokoepartnership.com )

If we require further information, we will let you know.

1. Within four working days of our receipt of your written complaint  we will acknowledge receipt. We will let you know when we will be in a position to provide a substantive response. We intend to conclude our investigation within eight weeks of your sufficiently detailed particularised complaint being received. In certain exceptional cases we may need more time, if so, we will let you know.
2. If your complaint relates to the costs we have charged then you may also have the right to ask for a detailed assessment (as set out on the reverse of our invoice(s)) pursuant to sections 70-72 of the Solicitor’s Act I974.
3. Our terms of business will continue to apply to this complaint process.
4. If you do not agree with our conclusion about your complaint, and you are a consumer (or qualifying small business), you may refer your complaint to The Legal Ombudsman:

Tel: 0300 555 0333 and 0I2I 245 3050

Website: www.legalombudsman.org.uk

Address: PO Box 6167, Slough, SL1 0EH

To make a complaint online to the Legal Ombudsman, please visit their website here and complete their online complaint form.

7. Please note that there are strict time limits for making a complaint to The Legal Ombudsman, although it generally expects consumers to exhaust a law firm’s complaint process before referring a complaint to it.

If you are dissatisfied with the outcome of our investigation then you have six months from our final determination to raise the matter with The Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

Alternative complaint bodies (such as ProMediate (UK) Limited) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

While the Legal Ombudsman concerns itself with issues of poor service or costs related issues, the SRA is available should you consider either an individual solicitor or the firm may have breached the SRA Principles.  If you wish to report any matter directly to the SRA, the relevant page of the SRA website is here.